We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free return guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
**Shipping takes 1-3 weeks for US and 2-6 weeks for International orders
When will my order be shipped?
- Once you have placed your order, your information will undergo verification process. This is for us to make sure that we have valid shipping information. If not, we will be sending an email to update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be canceled. The verification process takes 2-3 days and after that, we will be sending an email notice with your tracking number on it.
Can I have a tracking number?
- Yes, we will send you a tracking number via Email. In some cases, it can take up to 4 days. You can later track your Order by clicking on "Track Your Order" in the Mail Menu.
- If you didn't receive an Email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don't get send automatically.
I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Why have I not received any order confirmation details?
- Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.